Category Archives: Business

Deficit Reduction: Suck it up, People!

The bipartisan deficit panel has come out with its first set of recommendations, and everyone is hopping mad. Lefties say the cuts in spending are unacceptable, and conservatives are adamant that tax revenues never go up again. Good! I have no opinion about the specific recommendations made by the panel chairmen, but I know that if both sides are pissed off then the panel must be doing something right.

Listen people…this deficit is serious business. It will bite us in the ass if we don’t fix it, and fixing it is going to require some pain on everyone’s part. We’ve been living for too long with this fantasy that government could increase spending while cutting taxes. Now the party is over, and the hung over cleanup has to begin. Headaches? Nausea? Yes, exactly.

So liberals, accept the fact that spending will be cut, and not just military spending. I hate it too, but Social Security has to be on the table. Increasing the retirement age by two years over the next 65 years? That’s really not so bad. Tying other benefits to inflation? Also not unreasonable. We need a safety net, of course, but we need to be smart about it.

And conservatives, you too are in for some pain. Face facts: spending cuts alone won’t balance the budget. We need to increase taxes. You like to claim that any tax increase will kill the economy, but the facts don’t bear that out. This chart shows that in Germany tax revenues are 40% of GDP, far more than America’s 28%. And yet Germany’s economy is doing fine, kicking our ass in exports, despite having to absorb East Germany. This chart shows that marginal tax rates for individuals are lower than ever. In fact, during America’s economic heyday, in the 50s and 60s, top marginal rates were in the 70%-90% range, far higher than today’s 35%, and yet there was still plenty of investment, of people working hard, of entrepreneurs starting businesses. All the arguments the right uses against raising taxes are belied by that glorious period of American business. Speaking of that great Happy Days era, the chart below shows that the share of taxes paid by the wealthiest citizens back then was significantly higher than it is now. Again, showing that higher taxes do not necessarily stifle economic growth.

There will be plenty of unpleasantness to go around; Democrats and Republicans will each get their share. Our legislators need to get off their high horses, stay away from the cameras and microphones and acknowledge that their pet causes are secondary to the national cause. But as either Mark Shields or David Brooks (I still can’t tell their voices apart on radio) said on the PBS NewsHour, our politicians won’t make this happen until the public forces them to. Our culture needs to accept the need for hard choices, and then push our politicians to make them.

German Economy Is Kicking Ass

Following up on my prior post about the European economic model, the Wall Street Journal reported Saturday that the German economy is expected to grow 3.5% this year, its best performance since reunification. Moreover, much of this growth is coming from internal demand, balancing the economy away from its already strong export base. In other words, the high wage, high tax rate German economy has already recovered from the global recession and is starting to kick our ass.

Public Pensions Bankrupting San Francisco

The SF Weekly has published two long articles in the past year about how poorly run San Francisco is and how our elected officials have essentially mortgaged the city in order to provide generous pensions to public employees. If you are a San Francisco resident, these articles are essential reading. And even if you live elsewhere, you should still read them, or at least the one about the public pensions, because the financial problems we have here are sadly common in cities and states across the country.

Before I get to summarizing the articles, let me first state how unbelievably, pathetically lame it is that the San Francisco Chronicle, a big newspaper with lots of resources, didn’t produce either of these articles, getting scooped instead by a free weekly. Of course, the Chronicle is in such thrall to SF’s power structure that the only truth we should expect it to speak is that Mayor Newsom’s wife is pretty.

The first article, published last December, focuses on why nothing works in San Francisco. As the article notes, SF has a massive budget deficit, a bus system that can’t run on time and an ever-burgeoning homeless problem. “I have never heard anyone, even among liberals, say, ‘If only [our city] could be run like San Francisco,'” says urbanologist Joel Kotkin.”

The problem, according to SF Weekly: no accountability. Nobody in SF government ever loses their job, no matter how badly they perform. Committees are formed, ballot initiatives are offered, bonds are issued, but nothing ever gets done, and the same folks are kept in their administrative posts year after year. San Francisco’s deep liberalism comes into play here; any initiative that supports education, or the homeless, or other traditional liberal causes, becomes nearly sacrosanct. Criticism, or even investigation into effectiveness, is shrilly attacked. The city’s liberalism also gives unions tremendous power here, so any city department with union employees will likely have high wages and accountability issues.

Speaking of SF’s strong unions, SF Weekly’s second article, from just two weeks ago, is on exactly that topic. It discusses the massive growth of San Francisco pension and benefits obligations to its public employees. Retirement costs for city employees grew 66,733 percent over the last decade. Benefits this year (not salaries, just benefits) for current and retired city workers are budgeted for $993 million. That is in a city with only 815,000 citizens. This spending is projected to keep on growing, and the city has a $4 billion unfunded healthcare liability.

Why are these costs so high? As discussed above, general incompetence plays a role; you can’t expect mediocre managers to hold down costs. The city’s liberalism also factors in; voters continually approve ballot measures that improve benefits for city workers. A recent ballot proposition that would push some health care costs back onto city workers was soundly defeated. But a big chunk of the problem is structural, and here is where other cities are facing similar problems. Policies are set by politicians, politicians respond to money, and unions are very good at throwing their money around. Moreover, those policies are implemented by bureaucrats, who are also city employees, and who thus qualify for these same generous benefits.

Cities and states around the country are grappling with this problem, and the bottom line is that public employees are going to have to take a hit. They can’t keep earning as much as or more than private sector employees, have infinitely better benefits than private sector employees, and expect the gravy train to continue. As the Wall Street Journal noted recently, in Oakland the cost of just the police and fire departments make up 75% of the city budget.

Regular readers of Thoughtbasket are likely shocked to read a post that stands against unions, and that has me referencing the Journal in an approving way. Look, I support unions. My father and both my grandfathers were members of the IBEW. Union wages put a roof over my head as a kid, and union benefits paid for my medical expenses. But this is a time of austerity, and everybody has to tighten their belt. If public sector employees get to retire at 50 with 90% of their salary and gold-plated health benefits, then the rest of us are going to be working until we’re 90. Look at the chart below. San Francisco is paying 4 retired police officers a combined $1 million per year. Until they die. I’m sorry, but that is simply unsustainable.

How Wall Street Captured Main Street

If you have the time, read James Kwak‘s interview in The Straddler. He has some interesting things to say about how our culture is oddly enamored of the idea of the swashbuckling wall streeter, and yet intimidated by economics and finance, and how that has influenced policy decisions. He’s a smart cat.  Here is a small sample:

“And Wall Street’s argument that it has this mysterious power, that you have to trust it that it’s using it for good, and that if you take it away, the world will end, is obviously obnoxious—but it’s a hugely successful debating point.  Congressmen are afraid of it.  They’re afraid that they don’t understand what’s going on, and they’re hearing these lobbyists say that if you push too hard on the banking industry, the world will end.”

Benefits of the European Economic Model

Salon recently interviewed Thomas Geoghegan, author of Were You Born on the Wrong Continent?: How the European Model Can Help You Get a Life, a book which, in addition to having a ridiculously long title, discusses the benefits of the European economic model (higher taxes, generous benefits), particularly in terms of improved quality of life. I haven’t read the book, but he made some interesting points in the interview.

He notes that while Germany (his main focus within Europe) has high wages and strong unions, it is also a leading exporter. With one-third the population of the US, Germany still manages to export more than we do. Thus the claim that America can only be competitive with low wages and weak unions is belied by Germany’s success.

He also takes on the GDP statistics that seem to indicate that America is much wealthier than Europe. He notes that GDP doesn’t measure things like leisure time, or a free college education, or liberal parental leave rules:

“One day we’ll get beyond that and see that the European standard of living is rising. You can pull out these GDP per capita statistics and say that people in Mississippi are vastly wealthier than people in Frankfurt and Hamburg. That can’t be true. Just spend two months in Hamburg and spend two months in Tupelo, Mississippi. There’s something wrong if the statistics are telling you that the people in Tupelo are three times wealthier than the people in Germany…..So much of the American economy is based on GDP that comes from waste, environmental pillage, urban sprawl, bad planning, people going farther and farther with no land use planning whatsoever and leading more miserable lives. That GDP is thrown on top of all the GDP that comes from gambling and fraud of one kind or another. It’s a more straightforward description of what Kenneth Rogoff and the Economist would call the financialization of the American economy.”

That quote makes me wonder: if you took out all the casino components of real estate and wall street speculation, what would the US GDP statistics look like then? I’m sure that someone has done this analysis, but I couldn’t find it online.

Geoghegan makes clear that he is an American and that he loves America and loves living here. He merely notes that when we discuss, as we are in the current election, those great American values of individualism and free markets and the heroic capitalist, we should remember that there are benefits to other systems. Germans work, on average, nine weeks less per year than we do (two months!), and yet they seem to have a pretty nice standard of living. I’m not saying I want to move to Frankfurt tomorrow, because I don’t. I too love living in America. But there is no reason we shouldn’t learn from other countries and from what they do well.

On Facebook and Intellectual Property Theft

As the non-film press reviews The Social Network, their gloss on the film is driven, not surprisingly, by their philosophy of business. For example, in The New Republic, Lawrence Lessig focuses on how net neutrality enabled Facebook to thrive, because he is a fiend for net neutrality. [Sidebar: his argument makes no sense (typical of Lessig), because Facebook is a low bandwidth application, and net neutrality issues are all about bandwidth intensive applications.] The Wall Street Journal aims more at the lawsuits against Facebook founder Mark Zuckerberg, because it hates anti-business lawsuits (tort reform is one of the Journal’s pet causes; of course, lawsuits by businesses against regulatory agencies are fine) and loves the free market, and nothing is more free market than a successful entrepreneur. TechCrunch also criticizes the lawsuits, not so much from a tort reform perspective but from the Silicon Valley perspective of the heroic entrepreneur who works harder and succeeds; the money quote from this review is when it criticizes the Winklevoss twins because they “spend the majority of the movie demanding compensation over a site that they didn’t build.”

Both the Journal and TechCrunch minimize the lawsuit aspect and emphasis Zuckerberg’s execution of the idea. And to be sure, he executed brilliantly. There were already social networks out there – Friendster and MySpace – and yet it’s Facebook that’s the big winner. Facebook had superior technology, design and social elements, all of which helped it succeed. But to dismiss the Winklevoss claim as a mere “contract dispute” as the Journal does is to slant the story to make a political point. If the claim is true (obviously, I don’t know the facts, but Facebook did pay the twins over $60 million to settle the claim), Zuckerberg signed a contract to build a site for the twins, but instead of working on that site, he stalled the twins while he built a competing site. That is much closer to theft than to a contract dispute. Again, Zuckerberg won on execution, not on theft, but let’s not let that execution disguise or obviate any devious behavior that led to Facebook’s creation.

Cloud Computing: New, Cool & Totally Old-Fashioned

I went to a very interesting panel discussion last week on cloud computing, in particular on go-to-market and sales strategies for cloud and SaaS (two terms that I will use interchangeably in this post) companies. The panel taught me about how cloud company executives view their business, but mostly it reminded me that most businesses are pretty similar: they hinge on cost-effective ways to bring in paying customers. No matter how high-tech your product is, you need to reach potential customers and then turn them into actual customers.

Listed below are some of the key lessons from the panel, split into the few that are cloud specific, and the rest, which could generally apply just as easily to a ball bearing manufacturer.

Cloud points

  • The product has to work. Since lots of cloud businesses are spread via word of mouth, the application needs to work early. Compare this to selling big software packages to enterprises, where bugs and customization are expected
  • Customers that might use a cloud product probably want to try it online, rather than get a visit from a rep. This is because they are, by definition, tech savvy. But of course you should adjust this for geography and age
  • SaaS products tend to have lots of upsell opportunities. So just get customers in the door, even with a small initial usage. This is why freemium works so well in this space. Note: this is really hard for traditional enterprise sales guys to adjust to. They always want to work for the giant sale
  • As a consequence of the above: don’t charge by the seat. That sets up barriers to increased usage. Let everyone use it, but charge by feature
  • Silicon Valley is developing camps: HP v. Cisco v. Oracle. Be aware, because this means that sometimes your backend technology choices might influence who you can partner with

Points that apply to all businesses

  • Your distribution channel must match your customers. E.g. Big companies like P&G are unlikely to buy via self-service model
  • Find a keystone/reference customer, especially one who can lead to other target customers. E.g. Accountants led Quickbooks to small business customers
  • SMB is a bad term. A 15 person company is totally different than a $500M company
  • Look at who is using your product, then target more of them. E.g. If you see that 3 ski resorts are using your product, then plan a marketing campaign targeting ski resorts. This is generally true in business, but it’s easier with online products where you can see who the end user is
  • Understand your business model: Cost to get someone in the door. Cost to get them to become a customer. Conversion rate. Revenue per customer. Margin. Productivity per sales rep. Online businesses have more data, so it should be easier to do this. But still, this is basic business knowledge. Revenue per customer needs to be greater than cost per customer. Revenue per sales rep needs to exceed compensation per sales rep
  • Don’t throw your venture money at the market by hiring too many sales reps too early. Develop your sales force as your model develops. Reps will always try to game the system, and the better you understand your model, the less they can game it
  • A better product makes for an easier sale. Duh! This is true everywhere. But here is an interesting, tech only metric that was postulated: aim for an a-ha moment within 10 clicks

Hat tips to all the people involved:

  • Chad Lynch, who put together the panel as part of the Total Access educational program at the law firm Orrick
  • Greg Heibel, a partner at Orrick, who moderated the panel

The panelists:

 

Are Businessmen Evil?

Jane Mayer’s article in the New Yorker about David Koch and his brother Charles and their massive funding of right wing political causes is an absolute must read. Regardless of political leaning, I think everyone should be disturbed by the ability of two incredibly wealthy men to so powerfully affect the political discourse in our society, and to do so anonymously.

But the article also made me think about how the Kochs and other businessmen are so determined to lobby government to support “free enterprise,” or at least to quash regulations that might hurt their business. The article discusses how the Kochs are using the same strategy on global warming – fund enough junk science to convince people that there is no scientific consensus – which the tobacco companies used so effectively to stall regulation of nicotine.

The issue I’m contemplating is not one of maximizing profits, but a broader moral issue. What makes a CEO who knows his product is harmful fight so hard against regulation? Does he take his fiduciary duty to maximize shareholder profits that seriously? Is he so focused on his own compensation that he doesn’t care what health problems he causes? The Kochs are nutjob John Birchers, so I expect them to screw over the world, but what about all the other CEOs? What about those who are fighting against environmental regulations even though they know that the global warming science is solid? Or Wall Street CEOs fighting against regulations when they know that their companies caused the financial meltdown? Or coal mining CEOs fighting safety regulation after an explosion in their mine killed 29 workers?

Look, I’m not anti-business. To the contrary, I am solidly pro-business. I’ve worked at companies, I’ve started companies, I consult to companies. My whole life is built on business. I understand the profit motive. What I don’t understand is the willingness to screw over the public in order to make more money. These CEOs would never in a million years think it was OK to stab a man and steal his wallet, but they have no problem poisoning him with industrial waste in order to save money. When do these people have enough? Where is their sense of human decency?

Green Movement Drives Innovation in Materials

The West Coast Green conference took place in San Francisco last week, featuring three days of speakers and panels and over 300 exhibitors on the trade show floor. The conference tag line was “green innovation for the built environment.” In other words, a focus on new approaches to green buildings.

One of the themes that emerged from the show was a profusion of new materials, or new uses for old materials. The green movement seems to be spurring tremendous innovation and creativity in the area of “stuff:” stuff for filling, for coating or for building. This innovation usually operates in one (or more) of three green dimensions:

  • The material itself is more environmentally friendly;
  • The material makes a building more energy efficient; or
  • The material lasts longer, and so over time a building requires less resources.

Some of the materials at West Coast Green were fairly high tech, like the coatings produced by Evolution Surfaces. These coatings use nano-particles to protect surfaces from moisture, mold, UV or other assaults. The nanocoatings are biodegradable and last longer. Also in the high tech world were the foams produced by NCFI Polyurethane. These foams provide the insulating power of fiberglass while providing an airtight barrier, making a home more energy efficient. Rinoshield’s ceramic encapsulated paint and Timbertech’s plastic decking boards were other high tech materials.

A medium tech approach used by some innovators was to apply technology in order to recycle existing waste materials. For example, Nyloboard takes old carpet fibers, processes them and applies a resin to create a water, rot and termite resistant faux-wood for decks. Icestone makes a kitchen counter material out of recycled glass and concrete.

Finally, there were folks who were taking existing materials and reusing them in innovative ways. Restoration Timber takes wood from old barns and other buildings and repurposes it into flooring and paneling. Oregon Shepherd and Bellwether Materials are both taking the wool from sheep that is currently discarded (90% of the total amount sheared!) and using it as building insulation to replace fiberglass.

In all of the examples above (and plenty more not mentioned), entrepreneurs were focused not on solar, water purification and the other usual suspects of green building, but on the mundane stuff of which buildings are made. Even here, the market opportunity of green is driving innovation.

 

Americans Want Income Equality

Despite all the rhetoric out there about free markets and entrepreneurship and meritocracy and winners getting just rewards, results from a new survey (done by a professor at Harvard Business School, the fountainhead of free enterprise) show that Americans actually want a more equal distribution of wealth. Moreover, it turns out that most Americans have no idea how unequally wealth is currently distributed.

I posted recently about Timothy Noah’s long piece on income inequality; now he summarizes the results of the aforementioned survey. The survey shows that Americans generally think that the richest 20% of us own 60% of the wealth. In reality, the richest 20% own 85%. The survey also reveals that when shown graphs illustrating America’s income distribution, Sweden’s income distribution and an equal distribution, most American’s chose the Swedish graph. The equal graph was second, and the actual American graph came last.

Or, look at this graph from the survey (hat tip to Baseline Scenario for pulling the graph from the original pdf):

American's ideal wealth distribution

Americans very clearly want a more equal distribution of wealth than they have now. They aren’t agitating for it because A) they have no idea how unequal things really are; and B) there is an aspirational optimism in Americans whereby they always think that they will end up at the top.  But the next time some Tea Partier or Fox pundit starts talking about how Americans love the current system and are totally OK with hedge fund managers making $1 billion per year, remember this graph.